Customer Service Strategy
Thank you for your interest in ADCi products and services.
We pride ourselves in providing outstanding customer service both before and after the sale. Every time you contact ADCi, you can expect:
Immediate response time - We will respond to your inquiries within 4 business hours, or in most cases even less! Our knowledgeable staff will answer all of your questions and advise you on the best product options to meet your needs.
No hidden costs - We will provide you with a complete proposal in writing before you order.
Product delivery - Your order will be given top priority. Whether we ship via FedEx or deliver your data via our FTP site, most orders go out in 24 hours. However, depending on the size of your data needs and requirements, completion times may vary.
Satisfaction follow-up - After delivery of your order, we will contact you to make sure that all of your product and service expectations have been met.
Resource for all your questions - We will provide you with technical assistance should you have any questions after you receive your product. If your question is outside of our scope of knowledge, we will help you to get the answer.
Quality Reputation - ADCi has been a provider of customized street data products for more than 20 years. We have built a strong reputation based on the quality of our products and the customer service we provide.